Privacy Policy

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Vitalpath Pty Ltd (ABN 57 834 019 263), trading as Filterliving ("we", "us", "our"), operates this website and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information you provide directly, including your name and phone number when you submit an order request, and your name, email address and message when you use our contact form. We may also collect information automatically through cookies and similar technologies, including your IP address, browser type, pages visited and referring URLs.

2. How We Use Your Information

We use your personal information to process and confirm your order (by phone), to respond to your enquiries, to improve our website and services, and - where you have consented - to deliver relevant advertising via third-party platforms.

3. Legal Basis for Processing

We process your information on the basis of your consent (for marketing cookies and communications) and for the performance of a contract (to fulfil your order). We retain information only as long as necessary for these purposes or as required by law.

4. Sharing Your Information

We do not sell your personal information. We may share it with delivery partners (solely to fulfil your order), with analytics and advertising service providers (subject to your cookie consent), and if required by law or regulatory authority.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption for all data in transit.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, to request corrections, and to make a complaint. You may also withdraw consent for marketing at any time. To exercise any of these rights, contact us at info@filterliving.world.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. International Data Transfers

Some of our service providers (including Google) may process data outside Australia. We take steps to ensure such transfers are handled with appropriate safeguards.

8. Data Retention

Order-related information is retained for up to 7 years for legal and tax compliance purposes. Contact enquiry data is deleted within 24 months of resolution. Analytics data is retained in accordance with the third-party provider's policies.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children.

10. Third-Party Services

This website may use Google Ads conversion tracking, Google Ads remarketing, Google Analytics, and Google Maps. These services may set their own cookies. For more information, see Google's Privacy Policy at policies.google.com/privacy. You can manage your preferences via our Cookie Settings.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your cookie preferences at any time using the Cookie Settings panel on this site.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page with the date of the most recent update shown above.

13. Contact

For any privacy-related queries, contact us at:
Vitalpath Pty Ltd
47 Collins Street, Melbourne VIC 3000, Australia
info@filterliving.world
+61 3 9018 4452